Get In Touch With Us

We typically respond to all quote requests within 24-48 hours. The quotation will include detailed product specifications, unit prices, minimum order quantities, and logistics reference information. For urgent procurement needs, contact our sales team directly via the official website phone number or email. We will prioritize your inquiry and expedite the process.

All LED dance floors, stage lights, and related products come with a standard 1-year nationwide warranty covering replacement of parts due to manufacturing defects, along with full technical support throughout the warranty period. For customers requiring long-term usage, we offer extended warranty services of up to 5 years (additional fees apply). Extended warranties cover non-human-induced wear and tear during normal use, ensuring worry-free purchasing.

Yes, we deliver to over 80 countries and regions worldwide. Through deep partnerships with top international logistics providers like DHL, FedEx, and Maersk, we support air freight, sea freight, and international express shipping. Flexible options are available based on your order volume and time requirements. All goods are packed in multi-layered, custom anti-collision packaging to ensure safe transit and on-time delivery. Shipping costs, delivery timelines, and customs documentation will be calculated individually based on your destination region and order quantity. Our sales team will provide a detailed shipping quote before order placement and assist with all customs clearance procedures throughout the process.

Absolutely. Our dedicated custom R&D team specializes in tailored solutions for LED dance floors and stage lighting, designing and manufacturing products entirely according to your specific requirements. Customizable elements include: LED panel/dance floor dimensions, shape, pixel density; stage light effects, color temperature, control modes; as well as product materials, colors, and interface configurations. We provide one-on-one communication throughout the process to confirm the solution, precisely matching your project requirements (weddings, bars, performance venues, etc.).

Standard LED dance floors and stage lights in stock ship within 3-5 business days after payment. Custom products require production time based on complexity and order volume, typically 10-25 business days. Our sales team will confirm the exact delivery date before order placement and provide real-time production updates.

We support multiple internationally recognized payment methods including T/T wire transfers, Western Union, PayPal, and Letters of Credit (L/C). Standard payment terms are 30% deposit + 70% balance (paid in full before shipment). Custom products require a 50% deposit to initiate production. All payment account details will be clearly specified in the formal quotation/contract to ensure secure fund transfers.

Yes, all our LED products carry major international certifications including CE, RoHS, FCC, and UL. They meet quality standards for global markets including the EU, North America, and Southeast Asia. Full certification documentation is provided for export shipments to facilitate smooth customs clearance.

Samples are available. Standard samples for regular models can be shipped within 3-7 business days after payment. Sample fees are calculated based on product specifications and can be offset against future bulk orders. Samples are shipped via international courier at buyer's expense, with each sample individually packaged in premium packaging to ensure damage-free delivery.

All products come with detailed multilingual installation manuals (primarily Chinese and English) + instructional videos. The installation process is straightforward and easy to understand; assembly typically requires only 1-2 people in standard settings. Additionally, products feature a simplified smart control system supporting one-touch debugging and mode switching, enabling quick mastery even for beginners. For large-scale project installations, we offer remote technical guidance or can arrange on-site installation by professional engineers upon request (additional fees apply).

For issues occurring within the warranty period, contact our official website's after-sales team directly. We will resolve problems quickly through remote video troubleshooting. If parts replacement is needed, we will ship original factory components free of charge and provide replacement guidance. Should remote solutions prove insufficient, we will coordinate on-site repairs through our global network of authorized service centers (available in select regions). For products beyond warranty, we still offer lifetime cost-price maintenance services and original factory parts supply.